Terms & Conditions

In General

House of Avida Copenhagen, www.houseofavida.com owns and operate this Website.  This document governs your relationship with www.houseofavida.com. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites which are not operated by www.houseofavida.com. www.houseofavida.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Payment options

You have different payment options to pay for your purchases at House of Avida. Our redemption agreement is at Clearhaus and QuickPay and we accept Apple Pay, different Credit Cards, Mobil pay, PayPal. The option is also to pay with Klarna where you buy now and pay later.

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

Returns and Refunds

Every standard article purchased in House of Avida – Couture and Charity  Online Store can be returned.

You can return your item within 14 days from the delivery of the product.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Items should be returned in their original packaging to ensure they are adequately protected in transit

Returns that do not comply with these regulations will not be accepted under certain circumstances.

Custom designs orders are not refundable.

Shipping cost for returns is on you.

Return process

Once your return has been checked and processed by our warehouse you will be notified by e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.

Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologies for any inconvenience this may cause. 

Exchange service

At the present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online. Please note, that items purchased from a retail store cannot be exchanged at the House of Avida – Couture and Charity Online Store, and vice versa.

Reclamation

Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask you to send the article back to us. We cannot accept items that have been worn and used beyond being tried on.

Packaging

Your order will be shipped in a neutral box to protect your shipment from robbery.

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Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at here.

PERSONAL DATA POLICY AT House of Avida Copenhagen
We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity at House of Avida.

When collecting, processing and using your personal data, we always comply with all relevant and applicable legal provisions.

We will only store your personal data as long as we are either subject to a legal obligation to do so, or as long as it is relevant to the purpose for which they were collected.

Information we collect

If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. Among other things, we use cookies to keep track of the contents of your shopping cart while you use our webshop.

We can obtain information such as name, email address, postal address, delivery address (if it varies from postal address), telephone number and payment information.

House of Avida collects and processes your personal data when you do the following:

– Visit our website

The data controller

The data controller for the collection, processing and use of your personal information at www.houseofavida.com is House of Avida, e-mail: contact@houseofavida.com, CEO / Designer Bettina Pagh, tel. +45 29805828, CVR. 12058799

Basis of treatment and purpose

We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We will collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

Your information (except your e-mail address if you have given consent to its processing for the purpose of receiving offers) will be deleted 6 months after you have received your item or service.

Other recipients of personal information

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

We have our website at One.com, which acts as our data processor. All personal data that you provide on our website will be stored in One.com’s data centers.

We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and in some cases process personal data in connection with their provision of services to us. Our data processors only process personal data in accordance with our instructions and in accordance with the legal requirements for data processors.

We have entered into data processor agreements with our data processors, which is ours and your guarantee that they comply with the applicable rules on the protection of your personal data.

Your rights

As the registered person, you have a number of rights, which we must ensure fulfillment at all times. You have the right to request us the following:
• To access and have your personal data changed
• To have personal data deleted

In addition, you have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer wish us to process your personal data or to restrict the processing of your personal data, you can also send us a request to support@houseofavida.com.

By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.houseofavida.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.houseofavida.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.houseofavida.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with www.houseofavida.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.houseofavida.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually www.houseofavida.com or may in some cases be a third party. Where a contract is made with a third party www.houseofavida.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. The payment is deducted from your account when the products are shipped.

You have different payment options to pay for your purchases at House of Avida.
We accept Credit Cards, PayPal, Klarna and ViaBill.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.houseofavida.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not www.houseofavida.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.houseofavida.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.houseofavida.com.

Indemnity

You agree to indemnify, defend and hold harmless www.houseofavida.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

www.houseofavida.com  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.houseofavida.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.houseofavida.com.